Sonata Keys Piano Co. Refund and Return Policy
This policy outlines the conditions under which you may return a product and receive a refund.
1. Eligibility for Return
Returns are accepted for products that are damaged, defective, or not as described. Returns must be initiated within [Number] days of delivery.
2. Return Procedure
Contact our customer service team at [email protected] or [phone number] to initiate a return. You will receive a return authorization number and instructions.
3. Refund Process
Refunds will be processed within [Number] business days of receiving the returned product in its original condition. The original payment method will be used for refunds.
4. Exceptions
Custom orders or products that have been significantly altered or used are not eligible for return.
5. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
